The complainant shall have available all the information concerning the case, in addition to the evidence if available, by answering the questions: Who? When? Where? How?
Check the number list and use the one that corresponds to your country.
By Web Assistant and Chat
By using the tracking code provided when the report was filed, the complainant could call at any time, or enter it into the Reporting System to:
Arca Continental strongly prohibits any retaliation against the complainant that, in good faith, has reported a lack of integrity. If the complainant suffers any kind of assault as a result of his complaint, he must report it by any means, including this Transparency Mailbox. The Transparency Mailbox guarantees the confidentiality of the data of the complainant or even his anonymity, when filing a complaint by using any means. Fear is often understandable, especially the more serious and closer the situation is reported. But the intermediation of the third party EthicsGlobal is precisely intended to give you guarantees that there is nothing to fear and that you will not be forced to give any information that you do not wish to offer.
When you make a question or file a report, you will be provided with a tracking code. You need this information to track a report, get an answer to the question, or check the status of a report already made. We ask you to follow up within 5 or 6 business days. Re-contact the helpline to:
The Transparency Mailbox, will only inform the complainant the status of the investigation. The content and results of the investigation are confidential.
The Transparency Mailbox can be used to file a complaint or track a previous report. When filing a complaint, you will be asked to provide information about the incident in the most detailed manner possible. In order to carry out a better investigation of your complaint it is recommended:
EthicsGlobal sends the information to the relevant ethics committee within 48 hours after the complaint has been made; the time of investigation and resolution of the complaints made should not exceed 30 continuous days, extendable.
When you know, inform or are involved in a situation that violates the Company's Code of Ethics and Conduct Policies, that you prefer to be managed by a third party rather than dealing directly with the responsible person, supervisor, or human resources.
The decision to use the Transparency Mailbox is entirely voluntary.
At any time, a complainant can access the Transparency Mailbox to provide new information or report any relapse, with tracking code, the new data collected may be incorporated at the time it is desired while the investigation is ongoing.
Because internal misconduct severely affects the work environment, the integrity, the well-being of all and even the company's assets and this has an impact on workers and business continuity.
In addition to increasing the commitment of all employees and trust to Arca Continental and those who work in it.
Develops and strengthens an ethical culture, improves the work environment, as well as encouraging the use of irregular behavior reports through a safe and reliable, objective and independent means, being the main objective to provide a professional and quality service for users of the whistleblower service.
All members of Arca Continental are required to report faults to the code of ethics affecting the organization and its members.